![]() Once the scan is complete, you can choose to "autoinstall" the updates with the Dell SupportAssist application. This is the most accurate way to determine which drivers are out of date on your system. When you click Detect Drivers (System Analysis), Dell SupportAssist looks at which drivers are installed on your system and compares it with the latest available drivers. Once you have identified your product, you have the option to run a Detect Drivers (System Analysis) on the Driver & Downloads tab of the Product Support page. Dell then uses the Service Tag to look up product information, such as your original system configuration and warranty end date, to provide a product-specific support experience. When you click Detect Product, the application runs on your computer and detects the Service Tag of your Dell computer. At various points on the Dell Support website, you have the option to have your Dell product detected so that Dell can provide targeted support. This is the most common use of the Dell SupportAssist app. When you take one of these actions, you will either be prompted to download and install Dell SupportAssist if it is not already installed or the application will automatically start and install the latest version before completing the action. If you click Fail on any of the ports, then the diagnostics report shows Fail.There are three main actions that you can take on the Dell Support website that use the Dell SupportAssist application. Click End Test when done checking the ports. When you click Fail for any of the ports, then it is marked with a red X.Click Pass to indicate that the device was successfully detected.įigure 4: SupportAssist Dock Diagnostics for ports If one port appears to be malfunctioning, then you can select the specific port and test it, or you can test all the ports. If a device is already present in the port, then it displays a green checkmark as shown in Figure 4. It may take a few seconds to recognize what was plugged in. The test requires you to plug in cables or devices to each of the ports and confirm they are detected. Installing the latest firmware is recommended to resolve issues and improve performance.įigure 3: SupportAssist detects connected dock to display Dock name, Service Tag, and Package Version Ensure that the package version matches the latest version on Dell drivers and downloads. NOTE: The package version indicates the dock firmware revision. For assistance, contact Technical Support. If it is not detected, then there may be either a connectivity or power issue. When the Service Tag and Dock Name are displayed, this indicates that the dock is working and detected by the computer. Check Dock Name, Service Tag, and Package Version. ![]() It may take a few seconds for the next screen to load. Click I want to check a specific piece of hardware.įigure 1: Troubleshooting tab in SupportAssist.Open SupportAssist, then select the Troubleshooting tab.To run diagnostics on a connected dock, follow these instructions. ![]() The utility is also useful for identifying the firmware version and service tag.įor the best experience, ensure that the latest version is installed from SupportAssist for Home PCs. The diagnostics verify that the dock is detected and working, and they check if the ports can detect devices. Running these diagnostics are useful for troubleshooting dock issues. Dock diagnostics were added to SupportAssist starting with version 3.11.4.
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